Product Repair

About repairs.

For GRS products purchased prior to 2005, please call for parts and repair availability.

If you find your GRS machine isn’t performing like it once did, it might be time for service or repair. Here you can find an outline of our in-house repair process and a general estimate of repair cost for serviceable machines.

Please see our documentation below on repair fees.

* All estimates include listed parts and labor and DO NOT include shipping costs, which are paid by the customer. Some repairs may be covered if product is under warranty. Please note that OIL CONTAMINATION of any GRS machine voids the warranty. If GRS finds that your machine requires more than the outlined servicing and the repair cost will be more than the general estimate, we will contact you to inform you of the additional work and cost.

Questions?

If you have any questions, please do not hesitate to ask us about your repair.

In order to have your machine repaired or serviced, you must first call our Technical Support department to request an RGR. To contact us, please call 1-800-835-3519 or 620-343-1084  Ext. 256 anytime Monday – Friday, 8 AM – 5 PM CST/CDT.

You may also send us a message through our Customer Service form and we will contact you. If sending a machine in, please include foot control and handpiece(s) for testing / inspection.
Ask about our current workload and turnaround time for repairs.

Shipping Address to Glendo:

Glendo LLC
900 Overlander Road
Emporia, KS 66801

Handpiece

ESTIMATED REPAIR:

$50 + Shipping

  • Clean inside
  • New tubing and O-rings
  • Test leakage

Foot Control

ESTIMATED REPAIR:

$75 + Shipping

 

  • Replace bleed shaft
  • Refinish outlet face
  • Install 6 ft hose
  • Check for leakage and set throttle opening

Classic GraverMax or GraverMate

ESTIMATED REPAIR:

$325 + Shipping

Send with foot control and handpiece.

  • Replace hoses, regulator filter
  • Clean rotary valve and rotor
  • Check motor/valve alignment
  • Replace electrical cords if ground tang has been removed
  • Replace O-ring drive
  • Install new compression nut sleeves
  • Complete test run

GraverMeister Oil-Type or Oil-less

ESTIMATED REPAIR:

$450 + Shipping

Send with foot control and handpiece.

  • Thoroughly clean working parts
  • Rebuild valve body and replace bushings
  • Replace idler pulley bearing and belt
  • Replace electrical cords if ground tang has been removed
  • Remove and clean oiler jar assembly
  • Check oiler orifice
  • Inspect filter canister
  • Set pressure relief valve to the proper pressure
  • Complete test run

GraverMax SC, GraverMach, GraverMax G8, GraverMach AT, and GraverSmith No Oil Contamination, Circuit Board / Motor Working

ESTIMATED REPAIR:

$375 + Shipping

Send with foot control and handpiece.

  • Replace hoses
  • Clean rotary valve and rotor
  • Replace filter element
  • Install any upgrades (ground wire, hose clamp on aux. air valve, etc.)
  • Check leakage rates
  • Rebuild foot control and handpiece if sent
  • Complete test run

For Systems with Oil Contamination:

GraverMax SC and GraverMach

ESTIMATED REPAIR:

$475 + Shipping

Send with foot control and handpiece.

GraverMax G8

ESTIMATED REPAIR:

$450 + Shipping

Send with foot control and handpiece.

GraverMach AT

ESTIMATED REPAIR:

$550 + Shipping

Send with foot control and handpiece.

 

  • Replace hoses
  • Clean rotary valve and rotor
  • Replace filter element
  • Disassemble and sonic clean regulator, rotary valve and air filter housing
  • Empty air tank and flush
  • Clean machine interior
  • Install any upgrades (ground wire, hose clamp on aux. air valve, etc.)
  • Check leakage rates
  • Rebuild foot control and handpiece if sent
  • Complete test run

Meet Your Tech

Greg Gentry

Repair is Greg Gentry’s mainstay and passion. He was a GRS customer for several years before taking on a job here as a resident service technician and repairman for GRS equipment. Friendly and outgoing, Greg enjoys working with customers to fix any problems they might be dealing with. His passion for building, tinkering, and repair isn’t limited to his time in the office—he can often be found working in his own shop during his free time.

 


Rex Pedersen

In addition to tech support, Master Engraver Rex Pedersen has been an instructor at the GRS Training Center for over 10 years. He enjoys working with customers (and occasionally catching up with former students) as he works to solve their problems. He considers engraving a hobby as well as an occupation. He also enjoys working around his farm, fixing up his golf cart, taking care of his barn cats, cooking, and watching NASCAR.

Call.

Toll Free:
800-835-3519

International:
620-343-1084

Write.
900 Overlander Rd
P.O. Box 1153
Emporia, KS 66801 USA

Contact us.